Recently I've been thinking about the ways that we as Etsy sellers use (and in some cases abuse) Etsy's convo feature. Are we fostering good relationships with buyers and sellers, or are we just cluttering up people's inboxes? Here are a few appropriate uses for convos:
1. You need to inquire about a product or purchase.
2. You want to inform someone that they've been featured in a treasury or blog post, etc.
3. You wanna send someone good vibes!
Now here are a few uses for convos that are, in my opinion, questionable:
1. To school someone on something- You may have the best of intentions, but think twice before you try and fill in a perceived knowledge gap for another seller. I've been on both ends of this convo, and everyone just ends up feeling like a douchebag.
2. To alert someone of a sale or promotion - if people want to stay on top of your daily shop activity, they can follow you on Twitter, like you on facebook, or sign up for your newsletter. If you're a serious seller, you'll use at least one of these venues to promote your shop, and you'll make sure that these options are visible to your customers. Convo-ing every individual who has ever favorite-ed an item in your shop is not a great marketing approach.
3. To solicit funds for a cause or personal fundraising initiative. Put this info in your shop, donate a portion of your profits to charity, share relevant links with your Facebook friends, but don't hit people up for $$$ via Etsy convo.
What do you guys think? What kind of convos do you find most irksome?